Postmatic
HomeAboutFeaturesPricing
Get Started

Legal

Terms of Service

Last updated:

This page explains how Postmatic works and the rules for using it. These terms complement our Terms & Conditions.

In short

  • Postmatic helps you create images and captions with AI, schedule content, and post it automatically to your business social media accounts.
  • AI-generated content is not always accurate. Always review it before publishing.
  • You decide which content gets published, and you are responsible for it.
  • When you connect a social media account, Postmatic only posts content according to the permissions and settings you choose.
  • Content that is illegal or harms others is not allowed.

1. What we provide

  • Business Knowledge: where you keep your business profile, products, logo, brand colors, target audience, and tone of voice. This information guides the content we create.
  • Auto-fill from your website: Postmatic reads the business website you enter to help fill in your profile. You can review and change the results.
  • AI content creation: creates image designs, captions, and hashtags based on your business data and the ideas or trends you choose.
  • Scheduling and auto-posting: schedules and posts content to the accounts you connect. Currently supported: Facebook Pages, Instagram (professional accounts), and LinkedIn.
  • Teamwork: invite team members to your business and manage their roles and access.

2. About AI-generated content

Content in Postmatic is created with the help of artificial intelligence (AI) from our AI provider partners. To use it safely, keep the following in mind:

  • AI results can be inaccurate, for example a wrong price, product name, or other detail. Double-check before publishing.
  • AI results can resemble content that already exists online. Avoid using results that clearly copy another brand or someone else's work.
  • Do not use AI content to make misleading claims, such as false health or financial promises.
  • Tokens are used when a content creation process runs. If you believe tokens were deducted incorrectly, contact us.

3. Connecting social media accounts

  • Accounts are connected through the platform's official permission screens (Meta for Facebook and Instagram, and LinkedIn). We never ask for or store your social media passwords.
  • By connecting an account, you allow Postmatic to post content on that account's behalf, within the permissions you approved on the platform.
  • Postmatic only posts content that you create, schedule, or turn on for automatic posting.
  • Connections can expire or be revoked by the platform. If that happens, reconnect the account from the Business Knowledge page.
  • You must follow each platform's rules. We are not responsible if a platform rejects or removes content, or restricts your account.
  • You can disconnect at any time from Postmatic, or revoke access from the platform's settings. See Data Deletion for how.

4. Scheduling and automatic posting

  • Make sure the content, target account, and schedule are correct before saving.
  • Posts may be delayed or fail because of platform issues, expired account connections, or system maintenance. You can check the status of each post in the app.
  • Automatic features, such as automatic content creation, use tokens according to the settings you turn on. Turn them off if you do not want tokens to be used.

5. Prohibited content

You may not use Postmatic to create, store, or publish content that:

  • breaks Indonesian law or the law where the content is published;
  • contains hate speech, discrimination, harassment, or threats of violence;
  • contains pornography, sexual content, or anything involving the exploitation of children;
  • promotes gambling, scams, fraudulent investments, drugs, illegal weapons, or other prohibited goods;
  • infringes copyright, trademarks, or other people's privacy, including using someone's photo or personal data without permission;
  • spreads hoaxes or misleading information that could harm others;
  • is spam or breaks the rules of social media platforms.

We may remove such content from our systems and limit or disable accounts that break these rules.

6. Teams and access roles

  • Business owners can invite team members, set their roles, and remove them.
  • Business owners are responsible for who has access to their business and what those people do there.
  • Members removed from a team lose access to that business, but their personal Postmatic account stays active.

7. The data you add

Make sure you have the right to use all data and images you upload, including logos and product photos. If people appear in a photo, make sure you have their permission. How we protect your data is explained in our Privacy Policy.

8. Availability and changes

  • We aim to keep Postmatic available at all times, but it may occasionally be interrupted by maintenance, technical problems, or issues with our partners.
  • We may add, change, or remove features. If a change significantly affects you, we will let you know in advance.
  • To prevent abuse, we apply reasonable usage limits, such as the number of requests within a period of time.

9. Help and support

Guides are available at docs.postmatic.id. For direct help, contact us by email at team@postmatic.id or on WhatsApp +62 851-1760-6447.